Returns & Exchanges:

Our main goal here at Raybackdrop.com is to offer our customers a superb shopping experience from start to finish. If for any reason you are not satisfied, simply return your purchase in its original packaging along with your original packing slip, within 14 days of receipt, for a refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (i.e. incorrect or defective item). Your complete satisfaction is of most importance to us.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Before you send the items back, please contact us, we will email the shipping address to you after you get our feedback here. All returned merchandise should be sent to the shipping address.

Name: Wen Qiang
Telephone: 0086 18537777620
Return Address: #182, Xinxu Garden, Huqiu District, Suzhou, Jiangsu, 215000, China


Refund Policy:

1. If the size is wrong, we will make a new one free or refund.
2. If you receive the wrong items, we will re-send the correct items free or refund for the wrong items.
3. Returns must be made within 7 days of receiving orders. We will offer 100% refund only of products which are defected, or sent by mistake. If you found package damage, can refuse to accept.
4. No returns or exchanges are accepted if product has no quality problem.


Order Cancellation:

1. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
2. Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3. Orders cancelled after 48 hours full shipping cost will be returned.
4. Once your order has been shipped, it can no longer be cancelled.